# Integrated Housing Management Solution and Associated Services

> A sourced UK public sector contract award published by Merlin Housing Society.

## Key facts

- Buyer: Merlin Housing Society
- Tender value: £850,000
- Published: 17 July 2017
- Contract start: 8 January 2018
- Contract end: 7 January 2025
- Stage: open_tender
- Procurement category: services
- Notice ID: cf6c8e13-b9d3-49f6-8988-97d95591d066-160498
- OCID: ocds-b5fd17-3a49d972-2f61-4d82-8faa-1411373e65f7

## Description

The contracting authority is a housing society and wishes to procure a new fully integrated housing management solution and associated services that enable the delivery of excellent services right first time including: • CRM • repairs management • mobile working • digital services for customers \(including web-portal, web-chat and tablet/smartphone apps/re-rendered web portal\),\. The preferred bidder is expected to be a prime contractor than can supply a solution that is customer-centric with sophisticated customer relationship management \(CRM\) capabilities, and allow colleagues to work when mobile \(off-line as well as online\) from any location\. It will have a customer, tenancy and property database must interface to a number of other solutions including: • Kirona DRS - Dynamic resource scheduler \(currently used for scheduling repairs operatives\) • Keystone - asset management system \(though we would be interested to consider integrated options\) • Open Accounts - our finance system • Documotive - our EDRM and PO management system • Corvu - Our performance management and reporting system It must include self-service capabilities for residents via mobile/tablet app\(s\) and web-portal\(s\), and provide web-portal capability for partners\. An indicative outline timetable is provided in the SSQ documentation\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/cf6c8e13-b9d3-49f6-8988-97d95591d066-160498)