# Omnichannel Contact Centre Solution

> A sourced UK public sector contract award published by Care Quality Commission.

## Key facts

- Buyer: [Care Quality Commission](/buyers/care-quality-commission/contract-awards)
- Supplier: [Puzzel Ltd](/suppliers/puzzel/public-sector-contract-awards)
- Award value: £2,261,782
- Tender value: £2,261,782
- Award date: 28 March 2025
- Published: 4 April 2025
- Contract start: 1 April 2025
- Contract end: 31 March 2029
- Stage: awarded
- Procurement category: services
- Notice ID: c5720778-4568-4046-a52e-36291de66199-838517
- OCID: ocds-b5fd17-3a6a422e-dd80-4597-b3e8-3baecd7fe540

## Description

This is a Contract Award Notice The Care Quality Commission \( CQC \) requires the provision of a omni channel contact centre solution which is currently used in the National Contact Centre\. This procurement was undertaken through the G-Cloud 14 Framework agreement \(RM155\.14\) Lot 2 - Software, following the Direct Award process\. The Contract is awarded for an initial period of 24 months with an option to extension for up to 48 months\. Total Awarded Value is maximum of all charges including any optional contract extensions\. Contract Reference: CQC CS 018

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/c5720778-4568-4046-a52e-36291de66199-838517)