ContractPulse
Awarded

Provision of UK Customer Satisfaction Index Report

£8,000

DVLA - Driver Vehicle and Licencing AgencyInstitute of Customer Service
services

Contract Details

Tender Value
£8,000
Stage
Awarded
Published
Awarded

Timeline

Awarded
Start
Disclosed
End

Description

The Institute of Customer Service (ICS) conduct research twice a year to produce the UK Customer Satisfaction Index (UKCSI) analysis, which is available from January and July annually. DVLA has purchased bespoke analysis from this report previously and the business plan requires it to provide a measure as to whether DVLA has maintained its position within the top 5 of 'Public Services National'.

Related Contracts

Ref: febd037f-b1a6-4351-b014-ff68da93b603-457036 · Sourced from Contracts Finder

View source notice