# Provision of UK Customer Satisfaction Index Report

> A sourced UK public sector contract award published by DVLA - Driver Vehicle and Licencing Agency.

## Key facts

- Buyer: DVLA - Driver Vehicle and Licencing Agency
- Supplier: Institute of Customer Service
- Award value: £8,000
- Tender value: £8,000
- Award date: 30 July 2021
- Published: 3 August 2021
- Contract start: 2 August 2021
- Contract end: 1 August 2022
- Stage: awarded
- Procurement category: services
- Notice ID: febd037f-b1a6-4351-b014-ff68da93b603-457036
- OCID: ocds-b5fd17-3a938ac5-f4c3-4576-8110-22d521cd75a4

## Description

The Institute of Customer Service \(ICS\) conduct research twice a year to produce the UK Customer Satisfaction Index \(UKCSI\) analysis, which is available from January and July annually\. DVLA has purchased bespoke analysis from this report previously and the business plan requires it to provide a measure as to whether DVLA has maintained its position within the top 5 of 'Public Services National'\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/febd037f-b1a6-4351-b014-ff68da93b603-457036)