# LAA complaints database 2022-2024

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Ministry of Justice](/buyers/ministry-of-justice/contract-awards)
- Contract winner: [Civica UK Limited](/contract-winners/civica-uk/public-sector-contract-awards)
- Award value: £151,300
- Tender value: £151,300
- Award date: 30 September 2022
- Published: 7 October 2022
- Contract start: 30 September 2022
- Contract end: 29 September 2024
- Stage: awarded
- Procurement category: services
- Notice ID: 1d59d865-b901-4dfa-a95e-09695a72a92a-579022
- OCID: ocds-b5fd17-3b0e2717-b6ec-4afc-a665-eedd1059da1b

## Description

The existing complaints database is not complaint with GDPR requirements and cannot be technically supported internally\. A procurement competition was needed to be conducted due to business investigating internal services that could provide a similar service\. These were discounted as they either could not be provided intime or the contract did not have an inclusion for the LAA directorate\. Commercial conducted a keyword search on G-Cloud12 with the following words Saas complaints handling case reporting workflow configured and found that there were 2 services available, both being provided by Civica\. The business then asked clarifying questions to ensure that all their expectations were met\. Triage have approved the budget for service for 2 years with a full understanding that this will be reviewed in 18 months where the additional budget for the remaining optional 2 years will be decided\.

## Related contract awards

- [Experiences, Awareness and Understanding of the Criminal Injuries Compensation Scheme \(CICS\)](/contracts/ocds-b5fd17-3e473582-7765-4228-b66b-5718624a5336): Ministry of Justice
- [Call off Contract Under Prison Education Dynamic Purchasing System for CSCS Courses for Prisoners at HMP Durham](/contracts/ocds-b5fd17-7a2a4d85-d5a2-4123-a552-1fd811595a7b): Ministry of Justice
- [Award of a call off contract under the Prison Education Dynamic Purchasing System for the provision of Railtrack course for prisoners at HMP Portland](/contracts/ocds-b5fd17-95c9abb4-364d-4f93-8085-4e3b978a0db7): Ministry of Justice
- [Canvassing](/contracts/ocds-b5fd17-c57e211d-2744-4273-971c-5f815246978b): Bassetlaw District Council
- [Web Hosted Case Management System](/contracts/ocds-b5fd17-ee78859b-1de7-4a4d-b812-b69941f1a166): BIRMINGHAM CITY COUNCIL
- [Democratic Management System - Ashfield District Council](/contracts/ocds-b5fd17-01bdf472-e040-4caf-bb83-d4aff558d50e): Nottinghamshire County Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/1d59d865-b901-4dfa-a95e-09695a72a92a-579022)