# Contact Centre Software

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Great Places Housing Group](/buyers/great-places-housing-group/contract-awards)
- Tender value: £200,000
- Published: 18 November 2016
- Planned start: 1 October 2016
- Planned end: 30 September 2019
- Stage: open_tender
- Procurement category: services
- Notice ID: 65239efe-472d-4514-8748-5a5e72948b64-85481
- OCID: ocds-b5fd17-3b2988fe-adc9-11e6-9901-0019b9f3037b

## Description

A system that allows for 40 concurrent call handlers with the scope to expand up to 60\. To include licensing, reporting and real time information, call handler management, CRM integration

## Related contract awards

- [Fire Safety Equipment Testing, Servicing and Maintenance](/contracts/ocds-b5fd17-39d29abf-d242-4200-a73b-d5226e3d264f): Great Places Housing Group
- [Communal Laundry Machines \(Maintenance & Supply\)](/contracts/ocds-b5fd17-a20fd088-13e0-4bbd-940d-dc13d52f075f): Great Places Housing Group
- [Compliance Assurance Software](/contracts/ocds-b5fd17-77887e99-561c-4b76-b03c-083660abd062): Great Places Housing Group

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/65239efe-472d-4514-8748-5a5e72948b64-85481)