# Intelligent Service Operations Centre \(ISOC\) - AI Ops expertise

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Department for Work and Pensions](/buyers/department-for-work-and-pensions/contract-awards)
- Contract winner: [CapGemini UK Plc](/contract-winners/capgemini-uk/public-sector-contract-awards)
- Award value: £125,500
- Tender value: £125,500
- Award date: 30 August 2023
- Published: 14 September 2023
- Contract start: 30 August 2023
- Contract end: 31 December 2023
- Stage: awarded
- Procurement category: services
- Notice ID: 36083397-32c5-463a-9e06-f2f748b1cf7b-680483
- OCID: ocds-b5fd17-3b31f631-4a87-4306-a45f-e98fb496cba4

## Description

This requirement is for AIOps expertise that will deliver key artefacts to progress the Discovery phase of the Intelligent Service Operation Centre \(ISOC\) programme\. The aims of the ISOC programme are to integrate modern, cost effective technology that is underpinned with intelligent ways of working that address the growing complexity of DWP's IT environments, providing data-driven insights and enhanced visibility about our hybrid cloud environments, user needs and Digital Workplaces\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/36083397-32c5-463a-9e06-f2f748b1cf7b-680483)
