# Collections, Caseload Manager, and Paypoint Integration

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [ROOFTOP HOUSING GROUP LIMITED](/buyers/rooftop-housing-group-limited/contract-awards)
- Contract winner: [VOICESCAPE LIMITED](/contract-winners/voicescape/public-sector-contract-awards)
- Award value: £343,579
- Tender value: £343,579
- Award date: 13 July 2026
- Published: 21 September 2026
- Contract start: 19 July 2026
- Contract end: 18 July 2029
- Stage: awarded
- Procurement category: services
- Notice ID: e2ff0532-870b-4da8-b814-fb088f36c280-914784
- OCID: ocds-b5fd17-3b49b885-d13e-4bcd-990d-a3a9191ec50f

## Description

Rooftop Housing Group have awarded a contract to Voicescape Limited to provide an automated outbound, multi-channel collections engagement solution that enables proactive contact with customers requiring support or intervention, and their Caseload Manager solution which utilises AI and machine learning to predict customer behaviours and automatically identifies/creates cases for review by Income Officers\. This contract was procured as a direct award via G-Cloud 14's Lot 2 framework\. Justification for a direct award recorded and validated\. Contract period is from 19 July 2026 to 18 July 2029 with the option to extend by 12 months\. Contract value is estimated at £343,579\.20 \(inc VAT\)\. This value includes the optional extension value\. Please note it may increase slightly with RPI\. If you have any questions regarding this award, please email procurement@rooftopgroup\.org

## Related contract awards

- [Gas Supply Contract](/contracts/ocds-b5fd17-8143a6e1-beff-4eea-a3b2-757f92cc4337): ROOFTOP HOUSING GROUP LIMITED
- [CDM Advisor \(Repairs & Maintenance\)](/contracts/ocds-b5fd17-333875d4-1742-485f-9b09-b341907bf5ce): ROOFTOP HOUSING GROUP LIMITED
- [Electricity - Non-Half Hourly \(NHH\) Supply Contract](/contracts/ocds-b5fd17-e71c6bf4-a431-4876-89bb-501ba45165fe): ROOFTOP HOUSING GROUP LIMITED
- [GB-Norwich: Income Analytics and Engagement service 2026](/contracts/ocds-b5fd17-32b9fcee-8453-423f-9bdc-86e7c60ebec6): Flagship Housing Limited
- [GB-Norwich: This is an award against Gcloud 14 RM1557\.14 for Income Analytics and Engagement service 2026](/contracts/ocds-b5fd17-57a45bed-fff6-4816-8083-6a18b969ffaa): Flagship Housing Limited
- [Compliance for responsive repairs and post-inspection damp and mould contact](/contracts/ocds-b5fd17-a0f9553c-ad19-485a-916c-0bef230593f8): mhs homes group

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/e2ff0532-870b-4da8-b814-fb088f36c280-914784)