# SO15768 - Microfluidics Support Plan Contract

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Crown Commercial Service](/buyers/crown-commercial-service/contract-awards)
- Contract winner: BlackTrace Holdings Limited
- Award value: £29,070
- Award date: 2 March 2016
- Published: 18 November 2016
- Contract start: 7 March 2016
- Contract end: 6 March 2020
- Stage: awarded
- Procurement category: services
- Notice ID: aae72d5e-eebe-4c2a-a907-1eaaf80376ea-85539
- OCID: ocds-b5fd17-3ba4cb7d-adc9-11e6-9901-0019b9f3037b

## Description

The Home Office Centre for Applied Science and Technology \(CAST\) are looking to invite offers for a Microfluidics Support Plan Contract at their Sandridge site\. The Support Plan Contract will be for a 4 year term and include free replacement of faulty parts, CAST to return the units to the supplier for repair, free telephone support during office hours, free software bug fixes and free access to the supplier support website, i\.e\. FAQ's, enhancement requests, etc\. The Support Plan must also include, call out charges if CAST require any adhoc onsite repairs\. Additional information: Potential Providers must first be registered on the Crown Commercial Service e-Sourcing Suite\. If you have not yet registered on the eSourcing Suite, this can be done online at https://gpsesourcing\.cabinetoffice\.gov\.uk by following the link ‘Register for CCS eSourcing’\. Please note that, to register, you must have a valid DUNS number \(as provided by Dun and Bradstreet\) for the organisation which you are registering, who will be entering into a contract if invited to do so at the Invitation to Tender stage\. Full instructions for registration and use of the system can be found at http://gps\.cabinetoffice\.gov\.uk/i-am-supplier/respond-tender Once you have registered on the e-Sourcing Suite, you will need to express an interest for SO15768 Provision of Microfluidics Support Plan Contract\. This is done by emailing: ExpressionOfInterest@crowncommercial\.gov\.uk Your email must clearly state: • the name of this procurement - SO15768 Provision of Microfluidics Support Plan Contract\. • the name of the registered supplier; and • the name and contact details for the registered individual sending the email\. Crown Commercial Service will then process this email and assign your organisation to the opportunity\. The registered user will receive a notification email to alert them once this has been done\. The Invitation to Tender will be issued by close of play on 25th January 2016 and therefore suppliers can register on the e-Sourcing Suite between the issue date of this Contracts Finder advert and the deadline for submission of a Tender which is 12 Noon on Monday 8th February 2016\. PLEASE NOTE SITE VISIT WILL TAKE PLACE ON TUESDAY 2ND FEBRUARY 2016, SUPPLIERS MUST NOTIFY CROWN COMMERCIAL SERVICE BY 10AM WEDNESDAY 27TH JANUARY 2016 IF THEY WISH TO ATTEND\. It is advised however that Potential Providers register as soon as practically possible in order to receive the Invitation to Tender and have a sufficient amount of time to respond\. For technical assistance on use of the e-Sourcing Suite please contact the Helpdesk: Freephone: 0345 010 3503 Email: supplier@crowncommercial\.gov\.uk

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/aae72d5e-eebe-4c2a-a907-1eaaf80376ea-85539)