# ITSM Tool Replacement

> A sourced UK public sector contract award published by West Midlands Combined Authority.

## Key facts

- Buyer: [West Midlands Combined Authority](/buyers/west-midlands-combined-authority/contract-awards)
- Supplier: [FRESHWORKS TECHNOLOGIES UK LIMITED](/suppliers/freshworks-technologies-uk/public-sector-contract-awards)
- Award value: £200,000
- Tender value: £100,080
- Award date: 29 March 2023
- Published: 17 May 2023
- Contract start: 31 March 2023
- Contract end: 30 March 2026
- Stage: awarded
- Procurement category: goods
- Notice ID: 6aa14629-0a22-4f9f-9127-ccd7a98b5bca-645783
- OCID: ocds-b5fd17-3c9f46bc-ca85-41fe-ae71-6eba796dea68

## Description

IT Service Management System

## Related contract awards

- [PROJECT PLANNER](/contracts/ocds-b5fd17-f0ccc5f6-b84e-4b66-a4e3-852d0d0e47db) — West Midlands Combined Authority
- [DOCUMENT CONTROLLER](/contracts/ocds-b5fd17-ff2171ff-4967-4679-99d6-c5c54c4a2a8b) — West Midlands Combined Authority
- [Project Engineer \(Monica Jayaprakash\) - Sports Quarter](/contracts/ocds-b5fd17-7c1cffaa-9017-4776-9634-896f8aa7c5e8) — West Midlands Combined Authority
- [Transport Planner \(Keith Homer\) for the Technical Services Unit](/contracts/ocds-b5fd17-60a44ca8-2269-4498-91dc-77af95c60e08) — West Midlands Combined Authority
- [ITSM Service Desk Software](/contracts/ocds-b5fd17-3e287e9e-098c-4103-a309-2c6f44874f6d) — Surrey and Borders Partnership NHS Foundation Trust
- [IT service management system for NHS Mid and South Essex Integrated Care Board](/contracts/ocds-b5fd17-2793c480-3e5c-4275-b9e6-2b8b463a012d) — Attain
- [IT Service Management Tool](/contracts/ocds-b5fd17-189b263b-1d32-467b-9e5a-d0fbb875f82a) — British Transport Police
- [Service Desk Software](/contracts/ocds-b5fd17-9e7eda99-6542-4a14-bd2f-d34adaa17c22) — Stroud District Council
- [Fortinet Licencing](/contracts/ocds-b5fd17-4e8dab12-5983-4beb-a50d-396e821d4998) — London Ambulance Service NHS Trust
- [Black and High Visibility and Waterproof Clothing](/contracts/ocds-b5fd17-03f7be99-accf-4e93-a6aa-7155e96cd705) — The Police, Fire, and Crime Commissioner for Essex, The Police and Crime Commissioners for Bedfordshire, Cambridgeshire, Hertfordshire, Kent, Norfolk and Suffolk
- [GB-Fylde: TPPL Wyre Council HCC Lot 4 - 2 x 3\.5t Compact Sweepers \(32299\)](/contracts/ocds-b5fd17-84810b0d-10d7-413f-a32e-04110b3f1c7b) — Wyre Council
- [GB-Fylde: TPPL Wyre Council NEPO HGV Lot 3 - 1 x 16t Twin Engine Powered Road Sweeper \(32300\)](/contracts/ocds-b5fd17-08aa2e00-b2eb-45c1-9db1-7a760ba5f5af) — Wyre Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/6aa14629-0a22-4f9f-9127-ccd7a98b5bca-645783)