# WP3498 - Customer Relationship Management System

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Walsall Council e-Tendering](/buyers/walsall-council-e-tendering/contract-awards)
- Published: 23 May 2019
- Planned start: 2 September 2019
- Planned end: 1 September 2021
- Stage: open_tender
- Procurement category: services
- Notice ID: 993eee5c-a7bc-4d56-8df1-807546a781b1-291245
- OCID: ocds-b5fd17-3d119fe2-4510-4bdd-afe8-60dec9bc0c2e

## Description

The Council wishes to procure a system from a Provider with the expertise to deliver a Customer Relationship Management System \(CRM\) in order to support its performance management, planning and monitoring functions\. The CRM will be designed to capture data from new and existing participants accessing services under the BCI from all stages of the participant journey from referral and initial contact to their destination exit\. The Impact Project is a Black Country \(BCI\) Programme that addresses the barriers faced by individuals aged 16-29 years who are not in employment, education or training \(NEET\), including young people at risk of social exclusion and young people from marginalised communities \(referred to as 'participants'\)\. The Impact Project aims to support those individuals to secure positive outcomes including employment, traineeships, apprenticeships, training and further education\. Additional information: Is a Recurrent Procurement Type? : No

## Related contract awards

- [WP4041 - Youth Justice Pathfinder - Specialist Delivery Partner - AWARD](/contracts/ocds-b5fd17-c85da4f5-91c8-41eb-acb0-f12ec5ed99c5): Walsall Council e-Tendering
- [W4188 - The Supply of Cabins & Portable Toilets for Elections - AWARD](/contracts/ocds-b5fd17-e3f92511-af52-488c-a4a3-d316dc017783): Walsall Council e-Tendering
- [WP4068 - Ryecroft Community Hub - AWARD](/contracts/ocds-b5fd17-d6e4a010-e64b-478b-8a5d-165bf9b9698b): Walsall Council e-Tendering

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/993eee5c-a7bc-4d56-8df1-807546a781b1-291245)