# Soft Market Test - Cloud-hosted Omnichannel Contact Centre Solution

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [BIP SOLUTIONS LIMITED](/buyers/bip-solutions-limited/contract-awards)
- Published: 17 August 2022
- Planned start: 31 October 2022
- Planned end: 2 January 2023
- Stage: open_tender
- Procurement category: services
- Notice ID: a9b44b93-98a2-4ad1-9fb0-bc1da0060922-564073
- OCID: ocds-b5fd17-3d3c4202-6492-43af-b9b9-f552d9578ca5

## Description

Torus are looking to implement a Cloud Omni-Channel Contact Centre platform to replace our existing on-premise contact centre solution\. Full details of the requirement can be found in the Soft Market Response document contained within the linked exercise\.

## Related contract awards

- [GB-Hull: Staff Engagement and Cultural Diagnostic](/contracts/ocds-b5fd17-3d6d63b2-beb6-441f-ad45-8d62d9ce97ed): BIP SOLUTIONS LIMITED
- [GB-Hull: Competency Management System](/contracts/ocds-b5fd17-5b2f7078-a858-4738-b892-6ca9d810995c): BIP SOLUTIONS LIMITED
- [GB-Sheffield: Project Fresh](/contracts/ocds-b5fd17-99b8a6bc-fe10-42af-ba8d-437f6075ef07): BIP SOLUTIONS LIMITED

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/a9b44b93-98a2-4ad1-9fb0-bc1da0060922-564073)