# Contact Centre Software and Workforce Planning System

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Care Quality Commission](/buyers/care-quality-commission/contract-awards)
- Contract winner: [Vodafone Ltd](/contract-winners/vodafone/public-sector-contract-awards)
- Award value: £653,598
- Tender value: £653,598
- Award date: 25 June 2015
- Published: 21 November 2017
- Contract start: 1 October 2015
- Contract end: 30 September 2017
- Stage: awarded
- Procurement category: services
- Notice ID: a80d7df2-4ff7-4572-b5d4-80b952ef2570-183258
- OCID: ocds-b5fd17-3db71bf3-ffc2-42c4-9c8a-bb3dcef4e9c6

## Description

CQC require a multichannel customer service solution with intergrated fron office and back office workforce optimisation for its National Customer Service centre\. The solution needs to support flexible deployment of multi skilled agents across front and back office areas\. The system will allow managers to access reports, dashboards and real time data\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/a80d7df2-4ff7-4572-b5d4-80b952ef2570-183258)