# GB-London: CON-22-284 Salesforce Consultancy for SCV

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Financial Conduct Authority](/buyers/financial-conduct-authority/contract-awards)
- Contract winner: [Softcat Plc](/contract-winners/softcat/public-sector-contract-awards)
- Award value: £1,092,951
- Tender value: £1,092,951
- Award date: 3 November 2022
- Published: 28 November 2022
- Contract start: 9 January 2023
- Contract end: 8 September 2023
- Stage: awarded
- Procurement category: services
- Notice ID: 3e58cca7-843c-4575-ba03-d13a25c4b087-593994
- OCID: ocds-b5fd17-3ea7b7a2-02f1-47c6-a594-0d7a25ccaa15

## Description

The supplier will be required to fully deliver the following key high-level requirements: •Contact Centre Users will be migrated to Service Cloud Voice from Lightning •All current processes will continue to function with no degradation •There will be no negative impact to any internal, external, upstream or downstream systems / processes •Pilot to be built, productionised, and rolled out to users if successful Additional information: Awarded via G-Cloud

## Related contract awards

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- [Support services for Tableau Cloud](/contracts/ocds-b5fd17-59eb8966-7eff-4558-a342-970960bf53ea): Financial Conduct Authority
- [DDaT26245 - Cloud Security Subscription](/contracts/ocds-b5fd17-831b0b96-b736-477f-9518-ccc4e5c24035): UK SHARED BUSINESS SERVICES LIMITED
- [Project and Portfolio management](/contracts/ocds-b5fd17-bb64a6a8-0630-4570-8bb3-c62e7a2e53b1): UK SHARED BUSINESS SERVICES LIMITED
- [UKSBS ServiceNow renewal](/contracts/ocds-b5fd17-3035c8b4-7c73-4c49-b382-ce988dc4c3fc): UK SHARED BUSINESS SERVICES LIMITED

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/3e58cca7-843c-4575-ba03-d13a25c4b087-593994)