# Contact Centre Platforms

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Liverpool City Council](/buyers/liverpool-city-council/contract-awards)
- Tender value: £1,500,000
- Published: 16 May 2019
- Planned start: 1 January 2020
- Planned end: 31 December 2023
- Stage: open_tender
- Procurement category: services
- Notice ID: a7580472-d012-4274-ab3a-9ff058b1f9f2-289751
- OCID: ocds-b5fd17-3f5a8c92-22a3-4b0e-b2a6-b0eebd36e81c

## Description

Contact Centre Platform including Telephony for the Contact Centre, Workforce Management, Knowledge Management, Speech Analytics, IVR for a complete Omnichannel Contact Centre Experience\.

## Related contract awards

- [TCR Business Case Support](/contracts/ocds-b5fd17-af36a67b-2d91-41eb-970c-9119bddc9c89): Liverpool City Council
- [DIRECT AWARD - Catering and Food Provision \(ambient, tinned, chilled and frozen food\)](/contracts/ocds-b5fd17-9ef248a5-56da-445f-86a8-b8168cfd10da): Liverpool City Council
- [Sefton Park Design and Build](/contracts/ocds-b5fd17-09fed36b-d00b-4d5b-8154-0a4552913687): Liverpool City Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/a7580472-d012-4274-ab3a-9ff058b1f9f2-289751)