# Claims Management Services

> A sourced UK public sector contract award published by The British Broadcasting Corporation \(BBC\).

## Key facts

- Buyer: [The British Broadcasting Corporation \(BBC\)](/buyers/the-british-broadcasting-corporation-bbc/contract-awards)
- Supplier: [Davies Group Limited](/suppliers/davies-group/public-sector-contract-awards)
- Award value: £500,000
- Tender value: £500,000
- Award date: 14 September 2022
- Published: 16 September 2022
- Contract start: 20 September 2022
- Contract end: 19 September 2027
- Stage: awarded
- Procurement category: services
- Notice ID: 951a7add-98b7-4d75-9a29-8b8a537768c6-572243
- OCID: ocds-b5fd17-406c14ff-487a-4406-b2b2-c3861a9a57a7

## Description

The requirement is for a quality claims management service capable of responding effectively to the wide variety of claims circumstances generated by the account and the bespoke needs of the BBC\. This will include litigated and non-litigated cases\. Claims handling will not be on a delegated authority basis although the BBC may agree delegated authority for particular classes/types of claim during the course of the contract\. The BBC corporate insurance agreements extend to the entire BBC group including commercial subsidiaries and some BBC Commissioned Independent Productions \(for further details on the BBC, its subsidiaries and both public service broadcasting and commercial activities, please visit: http://www\.bbc\.co\.uk/aboutthebbc/\. Since 1996, the BBC insurance agreements have incorporated a substantial self-insured retention\. External Claims Management Service Providers have been retained over that period to manage the claims falling within the retention\. The requirement is for a quality claims management service capable of responding effectively to the wide variety of claims circumstances generated by the account and the bespoke needs of the BBC\. This will include litigated and non-litigated cases\. Claims handling will not be on a delegated authority basis although the BBC may agree delegated authority for particular classes/types of claim during the course of the contract\. The vast majority of the claims will be UK based\. However, given the global nature of the BBC, incidents and claims will occasionally arise outside the UK\. The requirement includes instruction and management of other service providers such as loss adjusters, investigators, lawyers and experts to provide specialist assistance on individual cases\. The successful provider will have demonstrated the ability to deal with the BBC group's bespoke needs, addressing the sensitivities which are inevitable with such a high-profile organisation\. The BBC has determined that the requirement is not suitable for dividing into lots\. Accordingly the BBC intends to award a single contract for the requirement\. Additional information: In the case of technology requirements, the BBC may involve its technology partner \(Atos IT Solutions and Services Limited\) to assist in the scoping and drafting of invitations to tender and/or the evaluation of tenders\. However, the final decision as to which is the most economically advantageous \(by reference to the award criteria\) will be made by the BBC\. The awarding authority reserves the right not to award a contract and to annul the procurement process at any stage\. Tenders and all supporting documents must be priced in sterling and all payments will be made in sterling\. The contract shall be subject to English law\. The awarding authority does not bind itself to accept the lowest, or any tender and reserves the right to accept part of a tender unless the tenderer expressly stipulates otherwise in the tender document\.

## Related contract awards

- [eCase - Case Management System](/contracts/ocds-b5fd17-c3876f19-435e-4912-8a7b-62fd905fa609) — The British Broadcasting Corporation \(BBC\)
- [Security Guarding Services](/contracts/ocds-b5fd17-652cf1cd-86e7-4805-8cc9-bc042181e005) — The British Broadcasting Corporation \(BBC\)
- [Media Monitoring Services](/contracts/ocds-b5fd17-7abaa6f9-c4bf-4c62-a169-a2a24ce1c4c2) — The British Broadcasting Corporation \(BBC\)
- [Local Democracy Reporting Service \(LDRS\) - 2025 Supplier Applications](/contracts/ocds-b5fd17-c2b74c1a-8ae0-4c2c-a0fc-336ce0cc10f6) — The British Broadcasting Corporation \(BBC\)
- [Out of Hours Phone Service](/contracts/ocds-b5fd17-510b97ff-8713-4aa3-b168-773acec4429f) — Housing Solutions
- [Cognitive RPA, Intelligent Automation & AI Cloud Platform and Virtual Workforce](/contracts/ocds-b5fd17-4e245b6f-be54-4a8e-bf37-2a1c99b5c0ee) — STAR PROCUREMENT LIMITED
- [Diffuse Mesothelioma Payment Scheme \(DMPS\) - Scheme Administration and Claims Management](/contracts/ocds-b5fd17-cdfe8ee4-34d3-4d75-be7f-19dcd262c0a7) — Department for Work and Pensions
- [Call Off from CCS Insurance and Related Services 3 Framework RM6020](/contracts/ocds-b5fd17-3f3824ad-e6d4-46d6-b6a1-a43052bfa70f) — Ministry of Defence
- [Provision of General Medical Services at Tollgate Practice](/contracts/ocds-b5fd17-6b020586-1357-4c83-92d9-010ad76c2e5a) — NHS Essex Integrated Care Board
- [CWC26018 - Microsoft Cloud Solution Provider](/contracts/ocds-b5fd17-37dceafb-18f5-4f5f-9afb-ae784890924e) — Wolverhampton City Council
- [Resident Engagement and Welfare Monitoring Services Contract](/contracts/ocds-b5fd17-6c13d9dc-2d40-49d4-b478-950a598b7a82) — Housing Solutions
- [Learning Management System](/contracts/ocds-b5fd17-bc196143-dacf-41ef-a8e6-c6415526bb43) — North East Lincolnshire Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/951a7add-98b7-4d75-9a29-8b8a537768c6-572243)