# Call Centre Solution Contract Extension

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Pension Protection Fund](/buyers/pension-protection-fund/contract-awards)
- Contract winner: Aspect Software UK Limited
- Award value: £200,000
- Tender value: £200,000
- Award date: 31 July 2021
- Published: 6 December 2021
- Contract start: 1 August 2021
- Contract end: 31 July 2023
- Stage: awarded
- Procurement category: services
- Notice ID: 52a090cf-f9f2-4def-8d8a-3b6dcd284734-491404
- OCID: ocds-b5fd17-410af5c3-1038-491c-a65b-98793b02d6ae

## Description

The PPF call centre solution is integrated with our existing infrastructure, therefore, to enable continuity of service we require the continuation of this solution\. The PPF is currently undertaking a significant level of change within our IT infrastructure, and therefore changing this part of our IT infrastructure is not feasible given the significant planned change over the next two years\. A project is currently underway to enable the PPF to procure a fully future-proofed call centre solution and we will be going out to market in due course\. The contract value includes any associated services that may be required to upgrade the call centre solution within the 24-month extension\.

## Related contract awards

- [International Payment Services 2026](/contracts/ocds-b5fd17-9db6af29-5cb8-403c-bbdf-e95bd15c8c31): Pension Protection Fund
- [Information and Cyber Security Services](/contracts/ocds-b5fd17-9d99a6a8-a21a-4487-9385-b6398abc3c5a): Pension Protection Fund
- [Workforce Solutions](/contracts/ocds-b5fd17-96fd511c-ed4e-47a7-8c41-7213ff0f1ac6): Pension Protection Fund

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/52a090cf-f9f2-4def-8d8a-3b6dcd284734-491404)