# Helpdesk systems and support \(IS and Facilities\)

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [General Medical Council \(GMC\)](/buyers/general-medical-council-gmc/contract-awards)
- Published: 18 November 2016
- Planned start: 3 January 2017
- Planned end: 2 January 2020
- Stage: open_tender
- Procurement category: services
- Notice ID: 7b347d39-dcbd-496b-99dc-94a495018b48-111241
- OCID: ocds-b5fd17-421d8ffd-adca-11e6-9901-0019b9f3037b

## Description

The objective of the project is to procure a secure, robust, industry standard service or application that delivers employee/customer self-service for:- IT Incident and FM Call Logging via a web-based portal and mobile application \(app\)- Searchable Service Catalogues- Self-service Service Requests- Recording and management of IS Change Requests- Searchable knowledgebase

## Related contract awards

- [Lay Advocacy Services](/contracts/ocds-b5fd17-59035559-9d4d-4966-a7ad-917d81c2e1a7): General Medical Council \(GMC\)
- [Toxicology Services](/contracts/ocds-b5fd17-63b13d2d-c216-48d6-a3a8-dd3a67306eea): General Medical Council \(GMC\)
- [Primary Source Verification for Overseas Doctors](/contracts/ocds-b5fd17-6fc38c8d-f182-4aa7-a7c9-d9e187a10d41): General Medical Council \(GMC\)

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/7b347d39-dcbd-496b-99dc-94a495018b48-111241)