Contract award record
Contact Centre Services
Notice details
- Published
- Category
- services
- Buyer region
- North West
- Source
- View official notice
Public buyer and contract winner
Award value£90,600,000
- AwardedCompleted
- StartCompleted
- EndCompleted
Work description
This contract will provide an IP Contact Centre platform that supports multi-media, multi-channel and multi-skilled citizen/ user/ customer interaction with a current call centre capability for around 25,000 agents and the potential for this to rise to 40,000 or more over the lifetime of the contract.
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