# Contact Centre Services

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [DEPARTMENT FOR WORK AND PENSIONS](/buyers/department-for-work-and-pensions/contract-awards)
- Contract winner: [British Telecommunications](/contract-winners/british-telecommunications/public-sector-contract-awards)
- Award value: £90,600,000
- Tender value: £90,600,000
- Award date: 21 December 2015
- Published: 18 November 2016
- Contract start: 21 December 2015
- Contract end: 17 October 2021
- Stage: awarded
- Procurement category: services
- Notice ID: ec58d876-3b02-4236-a0bf-e0d203a961a7-86279
- OCID: ocds-b5fd17-43c74931-adc9-11e6-9901-0019b9f3037b

## Description

This contract will provide an IP Contact Centre platform that supports multi-media, multi-channel and multi-skilled citizen/ user/ customer interaction with a current call centre capability for around 25,000 agents and the potential for this to rise to 40,000 or more over the lifetime of the contract\.

## Related contract awards

- [DWP Asset Disposal](/contracts/ocds-b5fd17-18ee57d3-f8ea-4cc0-b6f2-a97c872e499b): Department for Work and Pensions
- [Professional Services to Support the Timms Review - Awarded Contract](/contracts/ocds-b5fd17-c4bdc633-8659-4141-a175-5e6615079bbe): Department for Work and Pensions
- [Jobs and Career Services](/contracts/ocds-b5fd17-c7e0e411-7f80-412c-a162-3837a1f648e7): Department for Work and Pensions
- [Mobile Voice and Data Services](/contracts/ocds-b5fd17-2e0b2512-1a62-4b71-898b-781a8ca51a64): OFFICE FOR STANDARDS IN EDUCATION, CHILDRENS SERVICES AND SKILLS
- [Call-Off : Provision of SMS Messaging Services](/contracts/ocds-b5fd17-aeba7b33-d148-461a-ace2-064e97d26f16): Lincolnshire County Council
- [Network Services For Belfast, Cardiff & London Offices](/contracts/ocds-b5fd17-42964ffe-96e2-4fd1-9861-148b49fcb34b): Information Commissioners Office

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/ec58d876-3b02-4236-a0bf-e0d203a961a7-86279)