# Contract for PCI Secure Telephone Payments Solution

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [GATESHEAD COUNCIL](/buyers/gateshead-council/contract-awards)
- Contract winner: [Capita Business Services Limited](/contract-winners/capita-business-services/public-sector-contract-awards)
- Award value: £293,818
- Tender value: £250,000
- Award date: 13 January 2022
- Published: 25 January 2022
- Contract start: 14 January 2022
- Contract end: 13 January 2027
- Stage: awarded
- Procurement category: services
- Notice ID: fd469a1d-ada8-4234-8907-f0d8274fb249-503694
- OCID: ocds-b5fd17-43fd518c-1da3-4a05-a099-945b50bd511a

## Description

Gateshead Council \(the Council\) provides paid for services to the citizens of Gateshead\. As a result, the Council has set up several payment channels for its customers\. Some of these channels allow payment to be made by credit or debit cards\. Any such card payments must comply with Payment Card Industry \(PCi\) standards\. The Council has a dedicated PCi network for the card taking process and has moved its card taking application into a Cloud environment thereby reducing the scope of PCi requirements\. However, payments taken over the phone remained an area of potential risk\. The Council has therefore procured a solution which allows employees and Customer Service Agents to take customer not present \(MOTO\)payments over the phone whilst descoping remaining PCi requirements\. Go to www\.nepo\.org to access the tender documents\. Please note: The time limit for receipt of tenders has been fixed at 15 days in accordance with Regulation 27 \(5\) of the Public Contract Regulations 2015 due to a state of urgency duly substantiated by the Council rendering a longer time limit for receipt of tenders impracticable\.

## Related contract awards

- [GB-Gateshead: TPPL Gateshead Council NEPO GM & P Lot 1 - 2 x Lawn Tractors \(New\) \(32815\)](/contracts/ocds-b5fd17-bb2be143-226c-4adc-86f1-38601ee0370f): Gateshead Council
- [GB-Gateshead: TPPL Gateshead Council HCC Lot 2 - 2 x 3\.5t Ford Transit L3 H3 Welfare Van \(30124\)](/contracts/ocds-b5fd17-92c95202-6878-4001-9395-33238f86b216): Gateshead Council
- [GB-Gateshead: TPPL Gateshead Council HCC Lot 2 - 2 x 3\.5t Ford Tipper \(30120\)](/contracts/ocds-b5fd17-878a4bd1-cc35-4876-b6b3-6ae58c4b79af): Gateshead Council
- [SMF - Business Change Support](/contracts/ocds-b5fd17-bbc9e68d-eb8c-41bb-b709-50eade653bf4): Financial Conduct Authority
- [CA16331 - Cansfield High School Managed HR & Payroll Services](/contracts/ocds-b5fd17-3ef4fd3a-2091-4f1c-9958-52f74ec60752): Cansfield High School
- [Procurement Consultancy Support](/contracts/ocds-b5fd17-9a2363ae-f7e2-4819-97c2-be6575700ccb): Financial Conduct Authority

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/fd469a1d-ada8-4234-8907-f0d8274fb249-503694)