Awarded
GB-Glasgow: IVR Review Services
£60,000
Student Loans Company LimitedAdexchange Media Limited
services
Contract Details
- Tender Value
- £60,000
- Stage
- Awarded
- Published
- Awarded
Timeline
Awarded
Disclosed
Start
End
Description
The service will include drafting new scripts, incorporating IVR best practice to enhance the flow of calls through the IVR, supporting SLC's aim to positively encourage customers to self-serve, reduce unwanted abandons and ensure callers are routed to the correct advisor. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
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Ref: f52fbaf8-39a0-4efb-ac96-c920bfad50f6-731387 · Sourced from Contracts Finder
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