# Domestic Contact Tracing and Enquiries, Feedback & Complaints delivery - Lot C

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [UK Health Security Agency](/buyers/uk-health-security-agency/contract-awards)
- Contract winner: [Deloitte LLP](/contract-winners/deloitte/public-sector-contract-awards)
- Award value: £15,700,000
- Tender value: £36,900,000
- Award date: 29 October 2021
- Published: 9 December 2021
- Contract start: 29 October 2021
- Contract end: 29 April 2025
- Stage: awarded
- Procurement category: services
- Notice ID: 1ba5b5c9-eadb-4077-8bb9-21725ff24f54-492806
- OCID: ocds-b5fd17-46ac67e2-4d39-498b-a1f3-93039edec940

## Description

This lot will provide the following specialist delivery services: · Business Analysis and Service Design · Functional and Technical Design · Solution Build · Execution of Functional \(Unit and System\) Testing of Solutions · Assurance of meeting Performance and Security requirements of Solutions · Defect resolution for end to end Functional and Non-Functional testing · Provision of assets required for Release Management and Service Introduction · Third line support of solutions delivered within the product Services are specifically associated with the following products & services: · Domestic Contact Tracing \(ITS\) · Enquiries, Feedback & Complaints · Integration in support of the above services

## Related contract awards

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- [Services for HR Leaders \(Gartner\)](/contracts/ocds-b5fd17-5e497289-c854-4dc0-bb6f-362561a08680): UK Health Security Agency
- [Relocation of UKHSA Rivergate office to Temple Quay House, Bristol](/contracts/ocds-b5fd17-0050ed23-6b38-4b12-86bc-96a24f2399a6): UK Health Security Agency
- [Criminal Justice Data Spine Delivery](/contracts/ocds-b5fd17-a0dd4545-e9b0-4e11-9283-45c2641d140d): Home Office
- [ENHT - Deloitte Transformation Consultancy Support](/contracts/ocds-b5fd17-95d7fe17-a667-44e6-b5dd-4883edf3f33f): East and North Hertfordshire NHS Trust
- [GB-Norwich: Digital Operating Model and Workforce Strategy \(HR\)](/contracts/ocds-b5fd17-fb5e7b61-94ab-45ca-a6df-162a70376d62): Flagship Housing Limited

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/1ba5b5c9-eadb-4077-8bb9-21725ff24f54-492806)