# GB-London: 001476 RFI - British Library Ticketing and Customer Journey Solution

> A sourced UK public sector contract award published by British Library.

## Key facts

- Buyer: [British Library](/buyers/british-library/contract-awards)
- Tender value: £100,000
- Published: 4 June 2020
- Contract start: 1 February 2022
- Contract end: 31 January 2025
- Stage: open_tender
- Procurement category: services
- Notice ID: c3cdf9ba-d89f-4f52-a272-3d57ac338721-362221
- OCID: ocds-b5fd17-46bf36f3-1dd3-4b36-ae57-80fde522aef6

## Description

The British Library has a broad and varied cultural offer, which requires a flexible ticketing and membership solution able to expand and contract according to product requirements\. All tickets are available to purchase in person, online or via the telephone\. The purpose of this RFI is to seek information on ticketing and user journey solutions from a broad range of suitably experienced organisations\. When submitting information, all organisations should note that this is a request for information not a tender opportunity; it is part of a market consultation exercise aiming to ensure that the procurement route selected and the options ultimately developed for any procurement are properly informed\. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises \(SMEs\)\. However, any selection of tenderers will be based solely on the criteria set out for the procurement\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/c3cdf9ba-d89f-4f52-a272-3d57ac338721-362221)