Covid 19 Vaccinations Programme - Helpline Service - Call Handling

The service provision is for an outbound call centre service, including call handlers and telephony support services for the delivery of the COVID-19 Vaccination Helpline which will:

1. provide help and support to members of the public seeking advice and information about COVID-19 vaccination; and 2. provide an alternative to the online booking service for vaccination appointments at mass sites only for citizens who do not wish, or are unable to use the on-line National Booking System 3. use the 119 telephone number and telephony routing and solutions which support the 119 and COVID-19 Response Service (CRS). 4. The service works in support of the National Vaccine Data Resolution Service, (VDRS) and Covid Pass