Invitation to tender for the provision of Information, Advice and Guidance services (IAG)

The IAG service helps people access information and advice which supports them to better respond to; debt, housing, health and wellbeing, welfare and benefits, employment, caring and care options, consumer rights, legal advice and other IAG issues.

The service is (and will continue to be) delivered from a hub on the ground floor of County Hall, Newport, Isle of Wight with other IAG points in local towns around the island. The service also includes email, web and telephone access and is delivered in a way which assists people in; avoiding crisis (and where possible the need for formal services) and empowers people with tools to support them in maximising their independence and developing positive strategies for self-help and financial resilience.