# Complaint Management System

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [STEVENAGE BOROUGH COUNCIL](/buyers/stevenage-borough-council/contract-awards)
- Contract winner: ROL Solutions Ltd t/a Govmetric
- Award value: £44,875
- Tender value: £44,875
- Award date: 14 June 2024
- Published: 24 September 2024
- Contract start: 6 August 2024
- Contract end: 5 August 2027
- Stage: awarded
- Procurement category: services
- Notice ID: 07169a71-1417-4b6d-9a8a-73d9b122da6a-788064
- OCID: ocds-b5fd17-472063f5-f30e-44fb-9d50-bf3aeee54f34

## Description

Corporate complaint system - Casetracker by Govmetric\.

## Related contract awards

- [Domestic Waste Management/ In-cab Software via GCloud 14](/contracts/ocds-b5fd17-0cd4c238-61c3-4b0e-ab0f-bcebc07e956e): Stevenage Borough Council
- [Passive Fire Remedial Works](/contracts/ocds-b5fd17-dbccc25e-a1e4-4635-b617-77b9f363f45f): Stevenage Borough Council
- [EPC and Condition Surveys via ProcurePublic - Building and Stock Condition Surveyors Framework](/contracts/ocds-b5fd17-c3fba565-d0f9-4e61-a56a-3601ea3256cf): Stevenage Borough Council
- [Victim Satisfaction Survey Award](/contracts/ocds-b5fd17-ba7d1f1b-d688-4ca3-be15-8d08ab1c191b): Hampshire Constabulary
- [BT46 - RM1557\.13- Customer Satisfaction Feedback and Insights](/contracts/ocds-b5fd17-5b1ff228-33d6-4933-9e64-cc5d4cbbfe55): capitalEsourcing
- [Contract Award - GovMetric CaseTracker case management solution](/contracts/ocds-b5fd17-e45c2b8b-71e5-42e3-8953-aa35e460f913): London Borough of Havering

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/07169a71-1417-4b6d-9a8a-73d9b122da6a-788064)