# For The Provision Of Visitor and Customer Tracking Research Services

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Lee Valley Regional Park Authority](/buyers/lee-valley-regional-park-authority/contract-awards)
- Contract winner: Vector Research
- Award value: £49,350
- Tender value: £60,000
- Award date: 1 March 2016
- Published: 18 November 2016
- Contract start: 1 April 2016
- Contract end: 31 March 2019
- Stage: awarded
- Procurement category: services
- Notice ID: 9ee31ba0-3465-45a3-b3a4-9091bc3166ba-86782
- OCID: ocds-b5fd17-47a22d22-adc9-11e6-9901-0019b9f3037b

## Description

Vibrant Partnerships is looking for a research agency or data collection company to fulfil the following requirements set out within the Requirement Specification\. Vibrant Partnerships’ objectives are: • To measure customer/visitor satisfaction levels and profile visitors across venues and parklands randomly throughout the year • To monitor customer feedback, positive or negative, on topics customers may have raised, thus highlighting areas of concern at an early stage\. • Identify any issues or areas of improvement that customers have with any of our facilities or services • Provide summary reporting of research findings to operational managers All questions/information will be based on a set of generic questions that will apply to all sampling points and variable questions that will apply to all sampling points and variable questions that are applicable to a particular sampling point\. Included in the questionnaire will be space to add customer comments plus names and addresses should they wish to be included on Vibrant Partnerships’ Contact Database/mailing list\. Key activities to be covered include: • Plan the programme of exit interviews based on the yearly sampling programme attached in Table 1\. This programme must be a balanced approach to visitors and factored to when sites are busiest – normally weekends and evenings • Undertake the exit interviews with customers/visitors at sites across the Park • Provide and agree a monthly planned programme with Vibrant Partnerships’ Research Officer\. • Summary data files supplied on the 15th of each month including an update of responses from surveys over the previous month\. These are to be provided in the form of a SPSS data file\. • Summary report provided for each venue / parkland as specified in Table 1\. Report to be based on a simple template \(to be agreed after contract award\) reporting, for example percentage scores of each response given per question, net promoter scores, average scores and any customer comments\. • Employ interviewers who will carry out the interviews along with any security personnel required\. • For two Marina sites there is a requirement for telephone interviews – Vibrant Partnerships will supply a list of customer phone numbers to use for this research\. • Ensure compliance with Data Protection Act\. Additional information: Please download RFQ document from Contract's Finder or from the above hyperlink to the Vibrant Partnerships Buyer Profile\. \#\#\#\#CLARIFICATIONS WILL BE COLLATED AND RESPONDED TO AT THE ABOVE HYPERLINK BY CLOSE OF BUSINESS 18/02/2016\#\#\#\#\.

## Related contract awards

- [Provision for Lee Valley White Water Centre Bridge Repairs - AWARD](/contracts/ocds-b5fd17-6451ff65-d609-4d4a-be6b-5a3064a6569f): Lee Valley Regional Park Authority
- [Provision for Lee Valley Riding Centre Fire Alarm Replacement - AWARD](/contracts/ocds-b5fd17-1dac5c05-002e-41a9-a36e-fc46f93c539b): Lee Valley Regional Park Authority
- [Provision of MPLS Wide Area Network Upgrade - AWARD](/contracts/ocds-b5fd17-e3574b3b-0fe5-4185-8f35-9720c0492a37): Lee Valley Regional Park Authority
- [For the provision of Visitor and Customer Tracking Research Services - AWARD](/contracts/ocds-b5fd17-5fbe224a-40a7-4d83-bd74-fbecec33b71c): Lee Valley Regional Park Authority
- [Midlands Engine Audience](/contracts/ocds-b5fd17-5e4ed3c1-b846-4387-9712-b3df4342a060): Marketing Birmingham Ltd

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/9ee31ba0-3465-45a3-b3a4-9091bc3166ba-86782)