# T0012 Understanding future customers

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: Highways England
- Contract winner: [Atkins Jacobs Joint venture](/contract-winners/atkins-jacobs-joint-venture/public-sector-contract-awards)
- Award value: £73,971
- Tender value: £73,971
- Award date: 24 November 2020
- Published: 26 November 2020
- Contract start: 23 November 2020
- Contract end: 31 March 2022
- Stage: awarded
- Procurement category: services
- Notice ID: 3bd66518-4b87-4433-829f-5d167d1c4c05-396528
- OCID: ocds-b5fd17-47dd33b4-88ef-4633-b9f3-e84871e0eed2

## Description

Highways England's Customer Insight and Behaviour Change Group are seeking to set up a contract for the provision of expert services to deliver initial insight to inform our thinking about our future customers and how we might best engage with customers about the futures they expect and want\.

## Related contract awards

- [Nursery Supplies](/contracts/ocds-b5fd17-ec45916c-27dd-4c3b-a3a6-335f3efb98cc): Highways England
- [National Highways Fresnel Lens Distribution 2022](/contracts/ocds-b5fd17-aef9e374-f2f6-43a4-abf2-eb13b2ed84c8): Highways England
- [Contract Awarded for Motorway Service Area Energy Storage Systems](/contracts/ocds-b5fd17-ab9a65cf-dbd4-4ef1-83a4-69c5e9fb06f9): Highways England
- [S30075b Third Generation South East Regional Traffic Model Build](/contracts/ocds-b5fd17-ca57cdc3-7484-4573-ab9a-86f8033a7182): National Highways Limited
- [S30069 Signal Setting Rules Safety Risk Assessment](/contracts/ocds-b5fd17-8e1fe478-45e1-475e-891f-38f6233508f1): National Highways Limited
- [S30008 Junction Safety](/contracts/ocds-b5fd17-12f25a97-03bb-4260-9a6d-8642a3cbad39): National Highways

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/3bd66518-4b87-4433-829f-5d167d1c4c05-396528)