# Mystery Shopper

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Merseytravel](/buyers/merseytravel/contract-awards)
- Tender value: £60,000
- Published: 18 November 2016
- Planned start: 3 November 2016
- Planned end: 3 November 2020
- Stage: open_tender
- Procurement category: services
- Notice ID: 063016d4-e800-4535-b1fc-b4116c811fe9-111681
- OCID: ocds-b5fd17-48511874-adca-11e6-9901-0019b9f3037b

## Description

The mystery shopping programme aims to provide qualitative information and evidence to support the organisation’s customer insight including: • Collecting specific feedback on operational issues; • Complementing existing customer feedback; • Informing activities to continually improve services; and • Support the evaluation of Merseytravel’s products and services\. \* Please be advised this opportunity is invite only

## Related contract awards

- [Awareness Survey](/contracts/ocds-b5fd17-838192d1-2b4b-478b-8ef4-71693d7ab3c2): Merseytravel
- [Maghull North Station Evaluation](/contracts/ocds-b5fd17-f0613e1f-5fa5-465f-ae8c-71a345885781): Merseytravel
- [Round R335 - Omega Bus Services](/contracts/ocds-b5fd17-75dc81ed-f569-499a-848b-d60b1c344ef1): Merseytravel

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/063016d4-e800-4535-b1fc-b4116c811fe9-111681)