# CNS PTAC Digital Contact Centre Implementation

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT](/buyers/nhs-south-central-and-west-commissioning-support-unit/contract-awards)
- Contract winner: Monstarlab UK Limited
- Award value: £120,000
- Tender value: £120,000
- Award date: 26 March 2024
- Published: 25 November 2024
- Contract start: 15 January 2024
- Contract end: 30 April 2024
- Stage: awarded
- Procurement category: services
- Notice ID: db45e297-378f-4d37-ae09-f78a7bf281e9-805517
- OCID: ocds-b5fd17-4a5d43ba-1095-4854-883b-ba2b857340de

## Description

NHS South, Central and West Commissioning Support Unit \(SCW\) has awarded a contract for consultancy to support the digital implementation of the Patient Transport Advice Centre \(PTAC\) contact centre, delivered by Care Navigation Services \(CNS\), to Monstarlab UK Limited\. This requirement has been procured via Crown Commercial Services \(CCS\) G-Cloud 13 Framework Agreement \(RM1557\.13\), Lot 3: Cloud Support\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/db45e297-378f-4d37-ae09-f78a7bf281e9-805517)