# TC939 Provision of Telephony / Unified Communications

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Manchester City Council](/buyers/manchester-city-council/contract-awards)
- Contract winner: 8x8 Voicenet
- Award value: £3,251,752
- Tender value: £5,046,190
- Award date: 31 March 2020
- Published: 3 April 2020
- Contract start: 1 April 2020
- Contract end: 31 March 2025
- Stage: awarded
- Procurement category: services
- Notice ID: 19a3a1c3-fe0b-4e99-85cd-0bfafb6f7e5d-352956
- OCID: ocds-b5fd17-4a61a02f-acf2-4303-be8e-1be7ac94e211

## Description

Manchester City Council's current telephony system becomes end of life in 2019\. In addition, there is no upgrade path available for the existing platform that supports the organisation's approach to new ways of working and increased flexibility / agility and, as a result, there isn't a result a path which aligns to the ICT Strategy\. In order to align the telephony solution to the ICT Strategy the Council is looking to procure a new, supported,secure and flexible telephony platform\. In line with the ICT Strategy direction and principles to adopt a 'CloudFirst' approach, the Council requires the new solution to be provided via a Software as a Service \(SaaS\) model\.

## Related contract awards

- [P-1042- Wilbraham Road Streets for All \(feasibility\)](/contracts/ocds-b5fd17-bac02167-a218-4ec9-b4b3-62e0d6865b1f): Manchester City Council
- [P-0907 Wilmslow Road Cyclops](/contracts/ocds-b5fd17-f241db81-eb35-4e45-9b86-4a5ae4cc7cee): Manchester City Council
- [P-0913 - 210936H Peter Street and Quay Street- Streets for All](/contracts/ocds-b5fd17-350a41ef-5fea-4ca6-8c9d-1683a68715d3): Manchester City Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/19a3a1c3-fe0b-4e99-85cd-0bfafb6f7e5d-352956)