# Provision of a cloud based Customer Relationship Management Service

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [North Devon District Council](/buyers/north-devon-district-council/contract-awards)
- Contract winner: Firmstep
- Award value: £162,299
- Tender value: £162,299
- Award date: 12 September 2016
- Published: 18 November 2016
- Contract start: 1 November 2016
- Contract end: 31 October 2018
- Stage: awarded
- Procurement category: services
- Notice ID: 05b4b570-9af4-4770-8cf1-c54faa4185b0-111989
- OCID: ocds-b5fd17-4a8de085-adca-11e6-9901-0019b9f3037b

## Description

Provision of a cloud based Customer Relationship Management Service Customer Relation Management software package Purchased via G-Cloud Framework

## Related contract awards

- [NDC0097-26 - Complaints Management Platform](/contracts/ocds-b5fd17-634c66ae-90e0-48ca-8e18-a561f926f29e): North Devon District Council
- [NDC0104-26 - Provision of Civil Parking Enforcement Systems](/contracts/ocds-b5fd17-07be0a70-f517-4b63-8290-485159f764d5): North Devon District Council
- [NDC0063-25 - Dashlane password Manager](/contracts/ocds-b5fd17-9122c3a0-13a4-4925-8884-a749cacc034a): North Devon District Council
- [Firmstep Forms, Self and Dash Platform](/contracts/ocds-b5fd17-7c0ffe94-5eaa-431e-9d76-5882e0d28cb9): London Borough of Merton
- [WSCC - TH - Whole Council Design Digital Engagement Tools - AWARD](/contracts/ocds-b5fd17-c88ca3b7-b619-447c-b876-f6bef604d526): SE Shared Services
- [CRM Software Poole and Christchurch](/contracts/ocds-b5fd17-a91d667e-5b0f-4be8-a061-acc423e8af25): Bournemouth Christchurch and Poole Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/05b4b570-9af4-4770-8cf1-c54faa4185b0-111989)