# Contact Centre Services

> A sourced UK public sector contract award published by Student Loans Company Limited.

## Key facts

- Buyer: [Student Loans Company Limited](/buyers/student-loans-company-limited/contract-awards)
- Supplier: Teleperformance Limited
- Award value: £50,600,000
- Tender value: £50,600,000
- Award date: 4 March 2021
- Published: 11 March 2021
- Contract start: 31 March 2021
- Contract end: 30 March 2025
- Stage: awarded
- Procurement category: services
- Notice ID: a6034483-2655-42ec-a5b2-0c2e53961929-419532
- OCID: ocds-b5fd17-4ac46fa5-fcde-409c-b977-e243dea207f9

## Description

The provision of Customer Services via telephony and potentially other communication channels, in addition they may provide the following: •management of customer contact through social media channels, secure messaging and chatbots •ad-hoc administration work to support account processing •additional blended work to support contact and repayments processing •outbound calling •web chat

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/a6034483-2655-42ec-a5b2-0c2e53961929-419532)