# Revenues and Benefits Customer Advisor TEMP3393 -SJA

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Sandwell Metropolitan Borough Council](/buyers/sandwell-metropolitan-borough-council/contract-awards)
- Tender value: £5,125
- Published: 9 September 2019
- Planned start: 23 September 2019
- Planned end: 23 December 2019
- Stage: open_tender
- Procurement category: services
- Notice ID: 38e6c838-0ded-4645-9705-f6eaee1ecb7f-312833
- OCID: ocds-b5fd17-4ac7b2e5-19c0-46fe-9a97-3cdae0cde1d6

## Description

Customer Advisor Hours: 37 hours per week, to be agreed with the manager Start Date: ASAP for 3 Months Rate of Pay: Band D 10\.54 per hour \(PAYE\) Contract Type: Agency Location: Sandwell Council House, Freeth Street, Oldbury Job Description and Personnel Specification are attached, which also provides more information above the role\. Brief description: To facilitate the delivery of service for inbound customer contacts through multiple communication channels which include, face-to-face, telephone, written and e-mail communication\. To contribute to the Business Units ability to comply with legislation, office practices, Service standards, Council Policies and contractual obligations within the administration of Revenues and Benefits\. To support the team assigned to on a day to day basis\. To support the team leader in planning and overseeing the team's performance in line with the framework of legislation, best practice and local policy\. Must have knowledge of the Northgate System Data Base for Revenue and Benefits \(this is an essential requirement for this role\)\. Must have a background knowledge of Revenue and Benefits \(ie Council Tax Legislation\) A minimum of 4 Grade C GCSE's or equivalents, to include English and Maths Experience of working in a front line customer focused environment\. Knowledge of Microsoft Office products, such as Word\. Must be able to start within a week\. Working Hours:- 37 hours per week Monday, Tuesday, Thursday and Friday 8\.30am to 5\.00pm Wednesday 9\.00 to 5\.00pm Please can the agencies send over a CV, 2x up to date references, copy of Terms and Conditions\. Please note this advert is also out with our Master Vendor\. The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost\.co\.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal\. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents\. To submit your documents you will be required to opt in\. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the \`Guidance for Suppliers\` section of the website\. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal\. If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810\. Closing date: Friday 13 September at 17\.00hrs Additional information: The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost\.co\.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal\. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents\. To submit your documents you will be required to opt in\. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the \`Guidance for Suppliers\` section of the website\. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal\. If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810\. Is a Recurrent Procurement Type? : No

## Related contract awards

- [Refurbishment of Existing KS2 toilets and New Resource Room, Temple Meadow School, - AWARD](/contracts/ocds-b5fd17-58e0038e-ec39-41e4-bb76-f9c0e757034f): Sandwell Metropolitan Borough Council
- [Media Workshop - AWARD](/contracts/ocds-b5fd17-799a0b55-a042-4e77-9fcc-a33d7ade82af): Sandwell Metropolitan Borough Council
- [Starting your Tax Journey 2026 - AWARD](/contracts/ocds-b5fd17-7cbcb1a4-ef38-4324-bd5b-93acbd0aec85): Sandwell Metropolitan Borough Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/38e6c838-0ded-4645-9705-f6eaee1ecb7f-312833)