# Out Of Hours IT Support Helpdesk

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [LEEDS TRINITY UNIVERSITY](/buyers/leeds-trinity-university/contract-awards)
- Published: 13 February 2017
- Planned start: 25 February 2017
- Planned end: 24 February 2020
- Stage: open_tender
- Procurement category: services
- Notice ID: 7af90e91-1c37-4cae-a797-4495a6467b05-129144
- OCID: ocds-b5fd17-4aeea792-b81a-4487-ab48-d11968970b43

## Description

Leeds Trinity University seeks an organisation to provide out of hours IT support to its staff and students\. The successful tenderer will be able to demonstrate previous experience of providing such support to the bespoke requirements of a Higher Education establishment\. The main requirement is to provide immediate help to frequently asked questions and issues regarding the specific systems used at Leeds Trinity University, including • Standard desktop software queries for Microsoft Office\. • Specific queries relating to Moodle • Specific queries relating to Turnitin • Specific queries relating to use of library systems • Access to electronic journals • Specific queries relating to SITS e:vision • Provide assistance via an online / remote access system • Password resets • Off-site access to local services • Remote access of student timetables • Student Access problems with student administration system

## Related contract awards

- [High performance network hardware - A call off from JISC awarded framework agreement Proc2719 for Network Solutions](/contracts/ocds-b5fd17-eeb09494-8bf7-4fb8-936c-c5ec826bf829): LEEDS TRINITY UNIVERSITY
- [IT network malware protection\. A CALL OFF FROM JISC AWARDED FRAMEWORK AGREEMENT PROC2719 NETWORK SOLUTIONS](/contracts/ocds-b5fd17-4b9e7e14-c0f7-4a59-ae34-c47c9bd345b5): LEEDS TRINITY UNIVERSITY
- [Microsoft 365 Licence Agreements CALL OFF FROM SUPC AWARDED FRAMEWORK AGREEMENT \(SLRA\)](/contracts/ocds-b5fd17-f9db68db-c8f6-432a-9df5-3a623d5ef699): LEEDS TRINITY UNIVERSITY

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/7af90e91-1c37-4cae-a797-4495a6467b05-129144)