# Halton Housing- Out of Hours Call Handling Service - AWARD

> A sourced UK public sector contract award published by Cirrus Purchasing.

## Key facts

- Buyer: Cirrus Purchasing
- Supplier: Orca Business Support Limited
- Award value: £65,000
- Award date: 30 March 2022
- Published: 24 May 2022
- Contract start: 13 April 2022
- Contract end: 30 April 2025
- Stage: awarded
- Procurement category: services
- Notice ID: a7bac3c2-6c27-4a88-bfdb-a874eba378e6-540827
- OCID: ocds-b5fd17-4aeef239-88d7-4392-b2ea-8d45f0c1f630

## Description

Halton Housing required a qualified and experienced service provider to provide an out of hours telephone call handling service, to be received via telephone from HH customers\. The outcome of the tender process is a single contract with one service provider\. The contract is for an initial 2 years with 1 option to extend by a further 12 months, up to a maximum 3 years total contract term, subject to HH requirements and the performance of the successful service provider\. The successful service provider is an SME\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/a7bac3c2-6c27-4a88-bfdb-a874eba378e6-540827)