# 1-920 Improving Variable Speed Limits \(VSLs\) - Synchronising roadworks hard signage and VSLs

> A sourced UK public sector contract award published by Highways England.

## Key facts

- Buyer: Highways England
- Supplier: [Arup](/suppliers/arup/public-sector-contract-awards)
- Award value: £150,000
- Tender value: £150,000
- Award date: 6 September 2019
- Published: 23 January 2020
- Contract start: 6 September 2019
- Contract end: 31 March 2020
- Stage: awarded
- Procurement category: services
- Notice ID: ec176024-c0bb-4b35-b97c-32435df51a19-339038
- OCID: ocds-b5fd17-4b0c0f04-2b56-45e9-a3c9-3fb85c67c58c

## Description

Due to continued customer dissatisfaction with VSLs, as indicated by customer insight and complaints, a comprehensive review of VSLs was commissioned by Highways England in August 2018\. Based on the findings and ongoing work already underway across the business to improve VSLs, a prioritised programme of current and proposed improvements was outlined\. These were prioritised by customer impact \(the frequency of which the VSLs are set and associated customer dissatisfaction\) and deliverability \(timescales and cost\)\. The review, its findings and proposed programme of improvements is supported by the CEO and forms part of the corporate Customer Service Plans for 2018-19 and 2019-20\. This project will address a key recommended improvement\. The outcomes of this work will be used to improve our knowledge, work instructions and operational procedures in order to improve the appropriateness of variable speed limits so that customers experience:  Improved journey time \(measured by time saved in hours per day\)\.  Increased satisfaction with VSLs\.  Improved driver behaviour and potentially safety, as compliance to VSLs improves\.

## Related contract awards

- [Nursery Supplies](/contracts/ocds-b5fd17-ec45916c-27dd-4c3b-a3a6-335f3efb98cc) — Highways England
- [National Highways Fresnel Lens Distribution 2022](/contracts/ocds-b5fd17-aef9e374-f2f6-43a4-abf2-eb13b2ed84c8) — Highways England
- [Contract Awarded for Motorway Service Area Energy Storage Systems](/contracts/ocds-b5fd17-ab9a65cf-dbd4-4ef1-83a4-69c5e9fb06f9) — Highways England
- [Pavement Delivery Framework](/contracts/ocds-b5fd17-75cb58ff-9625-46e0-8a0c-241b7b8fed5a) — Highways England
- [S30110 Road Safety Enablement 26/27](/contracts/ocds-b5fd17-cf7787bf-4f0f-4511-8f96-48cc299846be) — National Highways Limited
- [Sheffield promotional hoardings - Moorfoot](/contracts/ocds-b5fd17-2883d77f-6e4c-4d6d-a310-fd6e9248c12f) — Homes England \(the name adopted by the Homes and Communities Agency\)
- [T0653 TLAB3009 Freight Wider Economic Impacts Study](/contracts/ocds-b5fd17-8ff71149-3bdf-424c-bc2c-177f7e9a8794) — National Highways
- [New Homes Accelerator - Programme and Project Management Support](/contracts/ocds-b5fd17-a73c6dc4-5d45-4a5a-a6ae-027e4466fd4d) — Homes England \(the name adopted by the Homes and Communities Agency\)
- [Taxi and MPV \(1-8 seats\) Passenger Assistant - Taxi and MPV \(1-8 seats\) Passenger Assistant](/contracts/ocds-b5fd17-72db28b1-c882-4e40-8470-acd916a51a98) — East Sussex County Council
- [QLT354 2026-08-26 \(0900\) Leiston - Roman Hill Primary School, Lowestoft \(4 seats and a PA\) - AWARD](/contracts/ocds-b5fd17-3418d9ed-524a-41de-8487-25e33a827cf8) — Suffolk County Council Passenger Transport
- [QBR087 2026-08-26 \(0900\) Lowestoft / Worlingham - The Woodview Project, Worlingham \(6 seats and a PA\) - AWARD](/contracts/ocds-b5fd17-75a81455-cf68-41f3-8b47-ece5ddb308f0) — Suffolk County Council Passenger Transport
- [QOC940 2026-08-25 \(0900\) Lowestoft - Ness Point School, Gt Yarmouth \(4 seats\) - AWARD](/contracts/ocds-b5fd17-4dc15fef-5535-4fdf-b910-40ae6110e71d) — Suffolk County Council Passenger Transport

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/ec176024-c0bb-4b35-b97c-32435df51a19-339038)