# Pre-Market Sounding: Claims Handling

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [BIP SOLUTIONS LIMITED](/buyers/bip-solutions-limited/contract-awards)
- Tender value: £1
- Published: 21 September 2022
- Planned start: 3 October 2022
- Planned end: 28 October 2022
- Stage: open_tender
- Procurement category: services
- Notice ID: 97dccbeb-574e-4b8d-bd61-0565b95f138b-569674
- OCID: ocds-b5fd17-4ccb3aeb-6162-4e81-a44a-83eeb75db5c3

## Description

In considering our future Claims Handling operating environment and the services we are seeking, we have explored a range of options that will allow us to perform our statutory function, while working with one or more service providers to help us deliver an outstanding customer experience\. Our preferred approach is one that allows us to retain design and ownership of the processes and technology, with a partner or partners delivering agreed operational outcomes\. We are interested to hear from potential service providers on how they might deliver some or all parts of our end-to-end claims handling process - from initial customer contact and application, through data gathering from product providers representatives and customers to process claims, to issuing a decision and processing any post-decision correspondence\.

## Related contract awards

- [GB-Sheffield: Project Trellis](/contracts/ocds-b5fd17-5c952244-ca97-4d15-9c58-ec9f394c54a4): BIP SOLUTIONS LIMITED
- [GB-Sheffield: Project Sand](/contracts/ocds-b5fd17-1ee73634-8f45-420f-9918-baec0d80012a): BIP SOLUTIONS LIMITED
- [2026-10 Building Works, Supplies & Services including specialists and consultancy](/contracts/ocds-b5fd17-2be7317d-b9c5-492b-8524-6b1659920178): BIP SOLUTIONS LIMITED

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/97dccbeb-574e-4b8d-bd61-0565b95f138b-569674)