# Homes England - Customer Service Improvement

> A sourced UK public sector contract award published by Homes England \(the name adopted by the Homes and Communities Agency\).

## Key facts

- Buyer: [Homes England \(the name adopted by the Homes and Communities Agency\)](/buyers/homes-england-the-name-adopted-by-the-homes-and-communities-agency/contract-awards)
- Supplier: [Deloitte LLP](/suppliers/deloitte/public-sector-contract-awards)
- Award value: £24,000
- Tender value: £24,000
- Award date: 31 July 2024
- Published: 15 August 2024
- Contract start: 1 August 2024
- Contract end: 30 August 2024
- Stage: awarded
- Procurement category: services
- Notice ID: 184d37cb-a60a-4a63-8187-441f9cceb612-777776
- OCID: ocds-b5fd17-4d1cae02-b65a-4d70-af77-4e72ba5446eb

## Description

The Agency are looking to set out the strategy for customer service improvement, particularly focussed on arrears handling\. A paper that outlines the strategy and focus areas needs to be developed covering: • Size & scale of portfolio • Arrears definitions • Visual end-end continuum for arrears • Summary level Gantt chart project summary to achieve the full end-end • Full RAID view Awarded via CCS MCF3\.

## Related contract awards

- [Homes England - Monitoring Surveyor - Whitman Builders Southern Ltd, Southampton](/contracts/ocds-b5fd17-3002fee5-fad9-4e6d-8dd5-b341f28ef5f4) — Homes England \(the name adopted by the Homes and Communities Agency\)
- [Milton Keynes Socio Economic Study and Gap Analysis](/contracts/ocds-b5fd17-37c52fa9-7717-46bb-954a-2939771e5dc4) — Homes England \(the name adopted by the Homes and Communities Agency\)
- [Homes England - Worcestershire Parkway - Scope of Services for Project Management and Strategic Support - Lot 1](/contracts/ocds-b5fd17-3d57b70f-fbfb-4a1a-81a1-784a8162c9dc) — Homes England \(the name adopted by the Homes and Communities Agency\)
- [Homes England - Property, Financial and Development Monitoring Services Framework 2026 - 2030 - Lot 2 - Project Skylark Subsidy Control Assessment](/contracts/ocds-b5fd17-389362d3-274b-4c18-acb3-e2d238632fa0) — Homes England \(the name adopted by the Homes and Communities Agency\)
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- [Homes England - MCF4 Lot2 Further Competition for Integrated Change Programme \(ICP\) Strategic Partner](/contracts/ocds-b5fd17-99a1360e-43c7-4215-b37f-18d5cb99a4bc) — Homes England \(the name adopted by the Homes and Communities Agency\)
- [Ports Readiness Fund - Further Support \(Further Economic Analysis\)](/contracts/ocds-b5fd17-df9da839-1c46-4fe4-91c4-5241e72355b8) — DEFRA
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- [Oracle Fusion Enterprise Software](/contracts/ocds-b5fd17-b94faf4e-06c9-470e-af64-acbf9a5af410) — DEPARTMENT OF HEALTH AND SOCIAL CARE
- [National Roads Telecommunications Service 3 \(NRTS3\) Independent Assurance Review](/contracts/ocds-b5fd17-4a336c05-e4fd-4530-86b6-b037c17f1acd) — National Highways Limited
- [Taxi and MPV \(1-8 seats\) Passenger Assistant - Taxi and MPV \(1-8 seats\) Passenger Assistant](/contracts/ocds-b5fd17-63f8a7e1-2c91-4e8e-a7e9-fb3b7b757186) — East Sussex County Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/184d37cb-a60a-4a63-8187-441f9cceb612-777776)