# Contact Centre Solution

> A sourced UK public sector contract award published by Kirklees Council.

## Key facts

- Buyer: [Kirklees Council](/buyers/kirklees-council/contract-awards)
- Supplier: [NETCALL UK LIMITED](/suppliers/netcall-uk/public-sector-contract-awards)
- Award value: £738,360
- Tender value: £738,360
- Award date: 30 November 2025
- Published: 13 January 2026
- Contract start: 1 December 2025
- Contract end: 30 November 2028
- Stage: awarded
- Procurement category: services
- Notice ID: b9c161ea-5d16-4c52-acaa-fc3c5c48c077-878939
- OCID: ocds-b5fd17-4d373b5e-93c6-4966-9615-4a9c1de7fa73

## Description

To provide the council's contact centre telephony system CCS Back office Solutions Framework \(RM6285\) Lot 2 to Netcall Technology Limited\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/b9c161ea-5d16-4c52-acaa-fc3c5c48c077-878939)
