007026 - Revenue and Benefits Portal with Integrated Forms

Newcastle City Council (NCC) has established a project to replace its existing revenue and benefits portal and online revenues forms. Tenders are invited for the supply of services in respect of a revenues and benefits portal supported by a predesigned, online integrated forms package for revenues and AI "chatbot".

The current portal is under licence for support and maintenance purposes until 14 January 2020. It is essential that the implementation of the new portal does not extend beyond this date. All functionality must be live and tested prior to the cessation of the current contract and by 14 January 2020. The predesigned, online integrated forms package is a new requirement and ideally should be live and tested by 1 March 2020 to compliment the portal, however as this is not as contractually urgent, it can be delayed slightly.