Management Services Agreement relating to the Operation and Management of Administrative and Municipal Telecommunications Networks

CYC is seeking to engage a strategic technology delivery partner which will provide a managed service agreement (MSA) encompassing connectivity, covering voice, data, LAN and WAN networks. In terms of the WAN, dark fibre replacement connectivity procurement will be through another contract, but the MSA contract will have the responsibility for managing the active network on the dark fibre and for liaising with the dark fibre provider to resolve and remedy issues within the contracted SLA period. The MSA provider will act on behalf of the Authority to manage this dark fibre operationally including monitoring SLA.