# Application Maintenance Support Services

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Financial Conduct Authority](/buyers/financial-conduct-authority/contract-awards)
- Contract winner: [Sopra Steria Limited](/contract-winners/sopra-steria/public-sector-contract-awards)
- Award value: £2,566,596
- Tender value: £2,566,596
- Award date: 15 May 2018
- Published: 6 July 2021
- Contract start: 20 June 2021
- Contract end: 9 September 2022
- Stage: awarded
- Procurement category: services
- Notice ID: 0d85c1e5-87c8-40a0-956b-d82db201afc5-449095
- OCID: ocds-b5fd17-4f7cbde9-154f-4ff3-b284-a30f2e8b4b15

## Description

The FCA is extending it's current Application Maintenance Support into Year 4 of the 5 Year terms\. The Services include the following, details are: - Support and maintenance of bespoke, COTS \(commercial off the shelf products\), Cloud Services including SaaS \(Software as a Service and PaaS \(Platform as a Service; - Resolving software problems that cause the system to be inoperative or to perform incorrectly; - Providing Incident and Problem Management services in relation to the in scope Applications; Implementing improvements and enhancement to the Applications; - Delivering operational change, supporting and accepting changes into the live environment; - Database and Middleware support for some Applications; - Liaison with FCA Business teams to support User Acceptance; - Management of 3rd Party Suppliers as part of the end to end delivery; - AppDev\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/0d85c1e5-87c8-40a0-956b-d82db201afc5-449095)