# Network maintenance and support service

> A sourced UK public sector contract award published by Leicestershire Police.

## Key facts

- Buyer: [Leicestershire Police](/buyers/leicestershire-police/contract-awards)
- Supplier: [Quartix Ltd](/suppliers/quartix/public-sector-contract-awards)
- Award value: £656,000
- Tender value: £300,000
- Award date: 2 February 2018
- Published: 21 February 2018
- Contract start: 1 April 2018
- Contract end: 31 March 2022
- Stage: awarded
- Procurement category: services
- Notice ID: 3f4ed7ef-5e58-4404-91e6-5323abc28d00-200283
- OCID: ocds-b5fd17-4fd5d26d-5f72-43fd-89a5-90c41d2819c6

## Description

Leicestershire Police requires a network support and maintenance service to run for 2-years from 1\.4\.2018, with an option to extend on a one year plus one basis\. Applicants must have current UK emergency service network support and maintenance experience\. The network service comprises: 45 sites all within the East Midlands police region \(Leicestershire & Rutland, Northamptonshire, Derbyshire, Lincolnshire and Nottinghamshire\)\. The core WAN is based on GRE Tunnels metro Ethernet services, broadband and leased lines; A primary rate remote access service for additional small sites, remote workers and third-party support; • E3 and point to point links to local authorities and criminal justice partners; Current Dell switches, Cisco switches, routers and firewalls; Cisco Secure ACS and RSA ACE Server authentication services; SolarWinds Orion NPM, NCM and Netflow network management; AXIS video decoders and Siemens VOIP trunking; • LAN and WAN QoS Provision of network services for VMWare ESX and Citrix XEN virtual machine and Dell EMC virtual storage infrastructure\. The required service: 24-hour, 365-day with 4-hour call to fix on all LAN and WAN equipment and directly supported services; Ensuring sufficient spares and stock availability to meet the SLA; Fault and call management for third-party systems and services, to include but not limited to Telco's, voice switch and other network service providers and information system providers; Initial network fault finding for third-party systems and services, to include but not limited to Telco's, voice switch and other network service providers and information system providers; Network help desk and support service; • Network performance and health check service including the virtual infrastructures; • Design, supply and installation of network and cabling services; Network security; • Maintenance of network documentation\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/3f4ed7ef-5e58-4404-91e6-5323abc28d00-200283)