# Master Customer Journey: I have experienced a change in income or hours or taken on an additional job

> A sourced UK public sector contract award published by H M Revenue & Customs.

## Key facts

- Buyer: [H M Revenue & Customs](/buyers/h-m-revenue-customs/contract-awards)
- Supplier: [IPSOS RESEARCH LTD](/suppliers/ipsos-research/public-sector-contract-awards)
- Award value: £11,500
- Tender value: £11,500
- Award date: 4 July 2017
- Published: 14 December 2017
- Contract start: 5 July 2017
- Contract end: 13 October 2017
- Stage: awarded
- Notice ID: 44939867-2921-49bc-9b0f-40c149651efc-187020
- OCID: ocds-b5fd17-507c65be-34af-405b-9fd1-5cf80446fc68

## Description

Assignment under the Market Research Framework MR130001\. This contract is for the recruitment of customers to participate in qualitative research\. The research will look to understand customer's experiences of a change in income or hours, or taking on an additional job, and explore opportunities for improvement\. This will enable us to improve our services for customers\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/44939867-2921-49bc-9b0f-40c149651efc-187020)