# Contract for the delivery of an options appraisal for a best-in-class future state operating model for its contact centre's operations

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [London Borough Of Lambeth](/buyers/london-borough-of-lambeth/contract-awards)
- Published: 16 October 2020
- Planned start: 9 November 2020
- Planned end: 4 December 2020
- Stage: open_tender
- Procurement category: services
- Notice ID: 2e568e79-18b0-4b6a-b39f-654de341d14b-387664
- OCID: ocds-b5fd17-50923e7e-97b5-4dd2-8198-0879c53906e7

## Description

The London Borough of Lambeth is currently seeking consultancy services to deliver an options appraisal for a best-in-class future state operating model for its contact centre operations\. Key deliverables of the engagement include but are not limited to: • Options for future state operating models and partners that are best in breed, with clear appraisal against our criteria, and a recommendation for the best fit for Lambeth, with sufficient detail for Lambeth to select a preferred model\. • Appraisal of all sectors and partners that could provide the new operating model, and the transition to the new model • Options that balance smaller more agile providers with security of future service delivery • Clearly outlined transition plan Key requirements of the engagement include but are not limited to: • The Supplier's team assigned should be expert and highly experienced in the sector, have a good understanding of the Council and will possess experience of this type of assignment and transformational change\. • Consultancy services should be delivered over a period of 3-4 weeks\. • That due to critical need, the Supplier should mobilise the consultancy services at speed following contract award\.

## Related contract awards

- [Provision of infrastructure and capacity building for voluntary & community sectors](/contracts/ocds-b5fd17-60a3f062-a796-4a5c-ae68-1ab735328f40): London Borough of Lambeth
- [Ferndale Leisure Centre Mini Golf Course](/contracts/ocds-b5fd17-378934f9-3951-4de9-a40b-bee8e7bec835): London Borough of Lambeth
- [Brixton Recreation Centre Ten Pin Bowling Lane](/contracts/ocds-b5fd17-f13c4f5e-c995-4bea-ba56-5346e6136a2c): London Borough of Lambeth

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/2e568e79-18b0-4b6a-b39f-654de341d14b-387664)