# Customer Center Services for CSG

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Home Office](/buyers/home-office/contract-awards)
- Contract winner: Foundever GB Limited
- Award value: £233,267
- Award date: 1 September 2023
- Published: 13 September 2023
- Contract start: 1 September 2023
- Contract end: 17 May 2024
- Stage: awarded
- Procurement category: services
- Notice ID: f7f671dc-81d5-4aab-8d25-b2d05214af43-680269
- OCID: ocds-b5fd17-50a2f505-2774-42a4-b262-0d3a1da95b22

## Description

The authority seeks to procure the services of a sole Supplier for the provision of contact centre services handling voice calls, emails and complaints handling amongst others but not limited to the following services: MPs allocation of correspondences, escalations points, any technical-related support questions\.

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- [eCase Management System](/contracts/ocds-b5fd17-90ab1301-17a0-433e-bb6c-d86ab9ea86fb): Home Office
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- [Customer Center Services for CSG](/contracts/ocds-b5fd17-6bf82ff3-2f0c-48a6-9b2a-dd5f6458d0a7): Home Office

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/f7f671dc-81d5-4aab-8d25-b2d05214af43-680269)