# Out of Hours Phone Service

> A sourced UK public sector contract award published by Housing Solutions.

## Key facts

- Buyer: [Housing Solutions](/buyers/housing-solutions/contract-awards)
- Supplier: [Davies Group Limited](/suppliers/davies-group/public-sector-contract-awards)
- Award value: £75,000
- Tender value: £75,000
- Award date: 17 June 2026
- Published: 22 June 2026
- Contract start: 22 June 2026
- Contract end: 21 June 2028
- Stage: awarded
- Procurement category: services
- Notice ID: 71069bd5-72ce-4f51-b8cf-54afa891f50e-903082
- OCID: ocds-b5fd17-510b97ff-8713-4aa3-b168-773acec4429f

## Description

Provision of an Out-of-Hours telephone answering and call handling service for Housing Solutions, delivering a responsive first point of contact for residents outside normal business hours\. the service includes the receipt, assessment and escalation of emergency repairs, tenancy related matters and other urgent enquiries, ensuring continuity of service and appropriate response to residents need 24 hours a day, 365 days a year\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/71069bd5-72ce-4f51-b8cf-54afa891f50e-903082)