# Blackpool Coastal Housing \(BCH\) Customer Care \(Security\) Services within the Resettlement Service

> A sourced UK public sector contract award published by Blackpool Coastal Housing.

## Key facts

- Buyer: Blackpool Coastal Housing
- Supplier: [Secure FM LTD](/suppliers/secure-fm/public-sector-contract-awards)
- Award value: £500,000
- Tender value: £500,000
- Award date: 8 March 2023
- Published: 8 March 2023
- Contract start: 13 March 2023
- Contract end: 12 March 2025
- Stage: awarded
- Procurement category: services
- Notice ID: 9827b08f-a873-4e4c-a669-9d0e63ce4084-622367
- OCID: ocds-b5fd17-516acb30-3e56-4802-999e-54bc6301248d

## Description

This contract is not a security contract, it has a much wider scope\. The Service Provider providing the customer care service must have experience with dealing with vulnerable adults, families and young people with multi disadvantage and complex needs\. They must have experience, competence and abilities to manage situations that may be sensitive and challenging\. The Service Provider must provide officers that are able to respond to the needs of the services detailed in the specification and have the skills to communicate effectively, defuse situations and manage emergency situations swiftly and confidently\. The Service Provider must be able to provide additional onsite support to officers within the appropriate timescales\. The contract is for a period of two years with the option to extend for 1 plus 1 year\.

## Related contract awards

- [Blackpool Coastal Housing - Refurbishment of External & Communal Areas, Boundary Court/Yew Tree Road/Tynedale Place, Blackpool](/contracts/ocds-b5fd17-9df782c8-f193-46da-aa93-26b33c1d61a0) — Blackpool Coastal Housing
- [Blackpool Coastal Housing - Licensed and Non-Licensed Removal of Asbestos Materials](/contracts/ocds-b5fd17-e7c26eef-bf56-40b2-92a0-60706c463bb5) — Blackpool Coastal Housing
- [Blackpool Coastal Housing - Sampling of Asbestos Materials](/contracts/ocds-b5fd17-8639788e-707a-485f-b47c-fbc6f25b82bd) — Blackpool Coastal Housing
- [Planned Refurbishment Programmes of Works to Social Housing Properties within Blackpool \(BCH\)](/contracts/ocds-b5fd17-f9718db4-a93d-4248-84cd-1c43fd3c2fd2) — Blackpool Coastal Housing
- [Security Services - Waking Watch](/contracts/ocds-b5fd17-64ddc535-2bd7-4ff6-9583-cbed91c90515) — Wakefield and District Housing Limited
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- [Tender for Multi-Site Security and Concierge Services](/contracts/ocds-b5fd17-77607530-7c56-42f0-b6fd-051c2405a5c4) — Chorley Council
- [Taxi and MPV \(1-8 seats\) Passenger Assistant - Taxi and MPV \(1-8 seats\) Passenger Assistant](/contracts/ocds-b5fd17-6fc09fa4-8e19-4d58-afc2-13a1d749b26f) — East Sussex County Council
- [GovAssure Independent Audit for One Login](/contracts/ocds-b5fd17-37d14fb8-c934-474d-93ce-864fcab3f58e) — DSIT
- [Thurnham Radar- Radome maintenance](/contracts/ocds-b5fd17-b55277e8-5cea-471a-9760-4f125017b824) — Met Office
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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/9827b08f-a873-4e4c-a669-9d0e63ce4084-622367)